Alternative Dispute Resolution
for Consumer Conflicts (ADR)

Under Law No. 144/2015 of 8 September, we inform that, in the event of a dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) entity.

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ADR allows an impartial third party (mediator, conciliator or arbitrator) to assist the consumer and the supplier of goods or service provider in reaching an amicable solution, in a faster, simpler and more economical way than a judicial process.

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Competent entity

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Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL)
Rua dos Douradores, nº 116 – 2º, 1100-207 Lisboa
Telephone: 218 80 70 30
www.centroarbitragemlisboa.pt

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